Privacy Policy

Platform
Modessa Pulse

Operator
Modessa Virtual Solutions

Website
https://modessapulse.com

Platform Login
https://app.modessapulse.com

Privacy Contact
privacy@modessapulse.com

Business Address
[BUSINESS ADDRESS TO BE ADDED]

Depending on how an individual interacts with Modessa Pulse, we may collect or process information including:

• First and last name
• Business name
• Email address
• Telephone number
• Mailing or business address
• Job title
• Account information
• Lead and CRM information
• Appointment information
• Form submissions
• Customer notes
• Sales pipeline information
• Email communications
• SMS or text communications
• Chat communications
• Voice communications
• Voicemail information
• AI assistant interactions
• Customer service requests
• Transaction information
• Subscription information
• IP address
• Browser information
• Device information
• Login activity
• Approximate geographic location
• Platform usage information
• Cookies and similar technologies

Certain Modessa Pulse services may use artificial intelligence to assist with functions including:

• Responding to inquiries
• Summarizing communications
• Drafting content
• Categorizing leads
• Scheduling
• Workflow automation
• Customer communication
• Business process assistance

Information submitted to AI-enabled functionality may be processed by technology providers acting on our behalf.

AI-generated output may be inaccurate or incomplete and should be appropriately reviewed before being relied upon.

Information may be collected:

• Directly from individuals
• From businesses using Modessa Pulse
• Through websites and forms
• Through email, SMS, telephone or chat
• Through authorized integrations
• Through connected applications
• Automatically through website and platform usage
• From service providers
• From publicly available sources where permitted by law

We may process personal information to:

• Provide Modessa Pulse
• Create and administer accounts
• Manage customer relationships
• Process inquiries
• Manage leads
• Schedule appointments
• Facilitate communications
• Provide AI-enabled functionality
• Automate follow-up
• Provide customer support
• Process subscriptions and payments
• Improve platform functionality
• Maintain security
• Prevent fraud or misuse
• Monitor system performance
• Maintain appropriate business records
• Comply with legal obligations
• Protect our rights
• Send permitted marketing communications

Where GDPR applies, personal information may be processed based on:

Contract
Where processing is necessary to provide requested services or perform contractual obligations.

Legitimate Interests
Where processing is reasonably necessary for legitimate business purposes while appropriately considering individual privacy rights.

Consent
Where an individual has consented to specified processing and consent is required.

Legal Obligation
Where processing is necessary to comply with applicable law.

Consent may be withdrawn where processing relies on consent.

Modessa Pulse may act as either a data controller or data processor depending on the circumstances.

Modessa Pulse generally acts as a controller when processing information about its own customers, prospective customers, website visitors, administrators and business contacts.

When businesses use Modessa Pulse to collect or manage information regarding their customers, prospects or other individuals, that business generally determines the purposes of processing and may be the data controller.

In those circumstances, Modessa Pulse may act as a processor or service provider on behalf of that business.

Individuals may receive transactional, customer service, appointment, account, marketing or related communications where permitted by applicable law.

Promotional email recipients may unsubscribe using the unsubscribe mechanism provided.

Where applicable, SMS recipients may opt out by replying STOP.

Message and data rates may apply.

Consent to receive marketing communications is not a condition of purchasing services unless explicitly stated otherwise.

We may use cookies and similar technologies for:

• Authentication
• Website operation
• Security
• Remembering preferences
• Analytics
• Performance
• Marketing measurement

Where required by law, non-essential cookies should only operate after appropriate user consent.

Information may be shared with service providers involved in:

• Cloud infrastructure
• CRM technology
• Website services
• Email
• Telecommunications
• SMS
• Payment processing
• Analytics
• Cybersecurity
• Customer support
• AI technology
• Automation
• Scheduling
• Data storage
• Backup

Information may also be disclosed when legally required, in connection with legal proceedings, to protect rights or security, or as part of a legitimate corporate transaction.

Modessa Pulse does not sell personal information for monetary compensation.

Information may be processed in the United States or other countries.

Where required under GDPR, appropriate transfer safeguards may be used, including Standard Contractual Clauses, adequacy mechanisms or other legally recognized safeguards.

Personal information is retained only as long as reasonably necessary to:

• Provide services
• Maintain accounts
• Fulfill contractual obligations
• Meet legal requirements
• Resolve disputes
• Maintain security
• Establish or defend legal claims

Information may subsequently be deleted, anonymized or securely disposed of.

We use reasonable administrative, organizational and technical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, loss or destruction.

No internet-based platform can guarantee absolute security.

Where GDPR applies, individuals may have rights to:

• Access their information
• Correct inaccurate information
• Request deletion
• Restrict certain processing
• Object to certain processing
• Receive certain information in portable form
• Withdraw consent
• Object to direct marketing
• Exercise rights concerning certain automated decisions
• Lodge a complaint with an appropriate supervisory authority

Requests may be submitted to: privacy@modessapulse.com

We may verify identity before processing requests.

Residents of certain U.S. jurisdictions may have additional privacy rights, including rights to:

• Access
• Correct
• Delete
• Obtain copies of personal information
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing
• Appeal certain privacy-request decisions

Rights will be honored where applicable law requires.

Businesses using Modessa Pulse are responsible for their own compliance obligations, including:

• Providing appropriate privacy notices
• Obtaining legally required consent
• Complying with telecommunications and marketing laws
• Configuring their systems appropriately
• Responding to their customers' privacy requests where applicable

Users may connect third-party applications or services to Modessa Pulse.

Information exchanged with third-party services may be subject to those providers' own privacy policies and contractual terms.

Modessa Pulse is intended primarily for businesses and professionals and is not designed for children.

We do not knowingly collect children's personal information in violation of applicable law.

Where required by applicable law, appropriate notifications will be made regarding qualifying personal-data breaches.

We may update this Privacy Policy periodically.

The Last Updated date displayed on this page indicates the latest revision.

Privacy questions or requests should be directed to:

Modessa Pulse, operated by Modessa Virtual Solutions

privacy@modessapulse.com

https://modessapulse.com

[BUSINESS ADDRESS TO BE ADDED]